FREQUENTLY ASKED QUESTIONS

What is Pre-Production-Order?

Pre-Production-Order means that products will be manufactured after receiving an order. They are not readily available before you order and get specifically made for you after purchase.

When will my order be shipped?

After receiving your order we will start producing your purchased items immediately and send them out to you once they’re ready. Depending on your location, shipping can take 7-15 days.

Can i return my items?

You can return your purchased item within 14 days after receiving your package, in case your ordered items are damaged or have quality control issues.
Print on demand products, that get manufactured after receiving your order can not be returned.

Is it possible to change my shipping info?

If your order has not been shipped yet, we can change your shipping info. Contact our support via info@akuma-club.com with your order number.